Return of HP Consumables Under Warranty

As of today, any warranty claim regarding consumables must be reported to HP Directly and not to Médiatech who is the HP Authorized Partner.

This applies only to the consumables still under warranty for HP Printers.

Please read the following steps carefully:

1-800-204-6344, and choose option #2

1-800-334-5144

In both cases, you will have to provide the following information:

You need to be in front of the printer
To Have on hand the consumable
To Follow Remote Support Agent directions for:
- Validating the failure and try and recover the consumable
- Validating consumable is still under warranty
Note that this will include collecting information pages, images of warranty dates etc. Discarded consumables not on hand will not be replaced. HP may ask for the consumable to be returned to us to evaluate prior to replacement and if the consumable had been removed from the printer HP may request it reinstalled for validation;
If the consumable cannot be recovered and still under warranty, HP will proceed to send out a replacement.

Thanks.